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Privacy Policy
- We collect basic personal information—such as name, email, phone, postal address—when you place orders, sign up for newsletters, or contact us. We use this data to process your order and communicate with you efficiently, while applying appropriate safeguards to keep your personal data secure and confidential.
- Payment and transaction data are processed only through third-party payment gateways; we do not store sensitive card data on our servers. Your payment information is handled under the terms and security protocols of the payment provider, ensuring secure processing and compliance with applicable standards.
- We use cookies and similar tracking technologies to improve the user experience on our website. These may include session cookies to remember your preferences, analytics cookies to track site usage, and marketing cookies (where permitted) for personalised offers; you may disable cookies via your browser settings, knowing functionality may reduce.
- Your data may be used to send order confirmations, shipping updates, promotional offers (if you have opted in), and occasional surveys. You may opt-out of marketing communications at any time via the “unsubscribe” link, without affecting service-related emails such as order updates.
- We retain your personal information only as long as necessary to serve the purpose for which it was collected, process transactions, maintain records for legal obligations, and for as long as reasonably required for business operations. After that, data is securely deleted or anonymised.
- We commit to implementing appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or destruction. These include encryption, access controls, regular security audits, and training our staff on data protection best practices.
- We may share user information with trusted third parties—notably logistics partners and service providers required to fulfil your orders—and only to the extent necessary for them to perform their duties. We prohibit their use of this data for other purposes and require them to maintain confidentiality.
- If our business is sold, merged, or reorganised, personal data may be part of the transferred assets. We will require that any successor entity maintains the same data protection standards, and we will notify you if a material change to data handling occurs, giving you the option to object.
- You may request access to, correction of, or deletion of your personal data at any time by contacting our designated privacy contact. We will respond within a reasonable timeframe and provide you with a copy or enable modification, as permitted by applicable law.
- By using our website or placing an order, you consent to the collection, processing, storage, and transfer of your information under this policy. Should you not agree, please cease using our services and contact us for data removal. We reserve the right to update this policy, and will notify you if major changes arise.
